Westgate Resorts Careers

Westgate Resorts, a prominent name in the hospitality industry, offers a wide range of career opportunities for individuals seeking growth and development in the world of hospitality and tourism. With a strong presence across the United States, Westgate Resorts provides an array of vacation experiences, from luxurious accommodations to exciting attractions, catering to millions of guests annually. For those considering a career with Westgate, this comprehensive guide will delve into the various aspects of working for this renowned resort chain, offering insights into the company's culture, job roles, benefits, and more.
About Westgate Resorts: An Overview

Westgate Resorts, headquartered in Orlando, Florida, is a leading provider of vacation ownership and resort accommodations. Founded in 1982 by David Siegel, the company has since expanded to become one of the largest privately-held hospitality companies in the country. Westgate’s portfolio includes over two dozen resort properties, offering a diverse range of vacation experiences, from family-friendly destinations to luxurious retreats.
The company's success lies in its commitment to delivering exceptional guest experiences, innovative resort concepts, and a strong focus on customer satisfaction. With a workforce of thousands of dedicated employees, Westgate Resorts continues to set new standards in the industry, making it an attractive career choice for individuals passionate about hospitality.
Career Opportunities at Westgate Resorts

Westgate Resorts offers a multitude of career paths across various departments, providing opportunities for both entry-level individuals and experienced professionals. Here’s an in-depth look at some of the key roles and departments within the company:
Resort Operations
The heart of Westgate Resorts lies in its resort operations, where dedicated teams work tirelessly to ensure guests have an unforgettable vacation experience. Here are some of the key roles within this department:
- Front Desk Agents: Front desk agents are the first point of contact for guests, responsible for check-ins, check-outs, and providing exceptional customer service. They play a crucial role in creating a warm and welcoming atmosphere for guests.
- Housekeeping Staff: Housekeeping teams ensure that guest rooms and common areas are cleaned and maintained to the highest standards. Their meticulous work contributes to the overall cleanliness and comfort of the resort.
- Maintenance Technicians: Maintenance technicians are responsible for keeping the resort facilities in top-notch condition. They handle repairs, perform routine maintenance, and ensure that all equipment and systems are functioning optimally.
- Food and Beverage Staff: From chefs and cooks to waitstaff and bartenders, the food and beverage team plays a vital role in delivering exceptional dining experiences to guests. They create memorable culinary journeys, from fine dining to casual meals.
- Recreational Staff: The recreational staff organizes and supervises a wide range of activities and events, ensuring guests have access to an array of fun and engaging experiences during their stay. This includes everything from pool games to organized sports and evening entertainment.
Sales and Marketing
The sales and marketing department plays a crucial role in driving business growth and attracting new guests to Westgate Resorts. Here are some key roles within this department:
- Sales Representatives: Sales representatives are the face of Westgate Resorts, engaging with potential guests and promoting the resort's offerings. They excel in building relationships, understanding customer needs, and converting leads into bookings.
- Marketing Specialists: Marketing specialists develop and implement strategic marketing campaigns to promote the resort's brand and attract new guests. They utilize various marketing channels, from digital platforms to traditional advertising, to reach a wider audience.
- Customer Service Representatives: Customer service representatives handle guest inquiries, reservations, and post-stay feedback. They ensure that guests have a seamless booking experience and address any concerns or queries promptly and efficiently.
Corporate Support
The corporate support department is responsible for the smooth operation of Westgate Resorts on a day-to-day basis. Here are some key roles within this department:
- Human Resources: The HR team plays a vital role in recruiting, training, and retaining top talent. They develop employee engagement strategies, manage benefits, and ensure a positive work environment for all employees.
- Finance and Accounting: The finance and accounting team handles the financial operations of the company, including budgeting, forecasting, and financial reporting. They ensure that the company's financial health is robust and sustainable.
- Information Technology: The IT team is responsible for maintaining and improving the company's technological infrastructure. They ensure that all systems are secure, efficient, and aligned with the company's business needs.
- Legal and Compliance: The legal team provides guidance and support on various legal matters, ensuring that the company operates within legal boundaries and maintains a strong ethical framework.
Employee Benefits and Culture
Westgate Resorts understands that a happy and motivated workforce is key to its success. The company offers a range of benefits and perks to its employees, creating a positive work environment and fostering a sense of community.
Benefits and Perks
Westgate Resorts provides a comprehensive benefits package, including:
- Competitive salaries and performance-based incentives
- Health insurance coverage, including medical, dental, and vision plans
- 401(k) retirement savings plans with company matching
- Paid time off and vacation days
- Employee assistance programs for personal and professional development
- Discounted rates for employees and their families at Westgate Resorts
- Opportunities for advancement and career growth
Company Culture
Westgate Resorts fosters a culture of innovation, collaboration, and guest-centricity. The company encourages employees to think creatively, embrace diversity, and deliver exceptional service. Regular team-building activities, recognition programs, and employee appreciation events create a positive and inclusive work environment.
Future Prospects and Growth Opportunities
With a strong focus on innovation and guest satisfaction, Westgate Resorts continues to expand its portfolio and enhance its offerings. The company’s commitment to excellence and its forward-thinking approach create numerous growth opportunities for employees. As Westgate Resorts continues to evolve and adapt to the changing landscape of the hospitality industry, employees have the chance to develop their skills, take on new challenges, and contribute to the company’s success.
Additionally, Westgate Resorts' emphasis on professional development and training ensures that employees have access to resources and opportunities to enhance their knowledge and skills. Whether it's through mentorship programs, industry certifications, or specialized training, Westgate Resorts invests in its employees' growth, creating a culture of continuous learning and improvement.
Conclusion: Join the Westgate Family

Westgate Resorts offers a rewarding and fulfilling career journey for individuals passionate about hospitality. With a diverse range of career paths, a strong focus on employee well-being, and a culture that values innovation and guest satisfaction, Westgate Resorts is an excellent choice for those seeking a dynamic and exciting career in the hospitality industry. If you’re ready to embark on a new adventure and join a company that values its employees as much as its guests, Westgate Resorts awaits your application.
What are the key qualifications for a career at Westgate Resorts?
+While specific qualifications may vary depending on the role, Westgate Resorts values candidates with a strong work ethic, excellent communication skills, and a genuine passion for hospitality. Prior experience in the industry is beneficial, but Westgate also provides training and development opportunities for those new to the field.
How can I stay updated on career opportunities at Westgate Resorts?
+Keep an eye on Westgate Resorts’ career website and social media channels for the latest job openings. You can also sign up for job alerts to receive notifications when new positions become available. Additionally, networking with current employees or attending industry events can provide valuable insights and potential connections.
What training and development opportunities are available at Westgate Resorts?
+Westgate Resorts offers a comprehensive training program for new hires, covering everything from guest service standards to operational procedures. The company also provides ongoing development opportunities, including mentorship programs, industry conferences, and internal workshops, to ensure employees stay up-to-date with industry trends and best practices.
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